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Consumer Rights

California law provides you the right to choose any glass replacement facility of your choice. Don't be "Bullied" into a glass shop of "Their" choice.

 

Content for a printed document. (PDF)

 

A Consumer is entitled to:

 

  1. Select your auto glass shop to repair windshield damage covered by the insurance company.  An insurance company shall not require the repairs to be done at a specific auto glass repair shop.
  2. An itemized written estimate for auto body repairs and upon completion of repairs, a detailed invoice.  The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed.  .
  3. Be informed about coverage for towing and storage services.
  4. Be informed about the extent of coverage if any, for a replacement rental vehicle while a damaged vehicle is being repaired.
  5. Be informed of where to report suspected fraud or other complaints and concerns about auto glass repairs.

Complaints within the jurisdiction of the Bureau of Automotive Repair'

 

 

Toll Free (866) 799-3811
California Department of Consumer Affairs/Bureau of Automotive Repair
10240 Systems Parkway
Sacramento, CA 95827

 

Complaints are also accepted at the Bureau of Automotive Repair web site.

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